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As soon as the order has been placed it is ready for collcetion, simply come down to our shop with your order number.
We offer a number of different shipping and delivery options. Requirements and cut off times may vary depending on your region so please check the specific requirements for your region carefully. For more information please see our Shipping & Delivery page
Once your order has reached ASH you will receive an email notification confirming your order details and containing payment instructions if you are paying by bank transfer or cash. When your payment has been received we will send you another email to confirm that your order will now be processed and advising you of estimated availability and delivery times.
Once an order is submitted we are unable to change any of the details.
If you want to add a further item to your order, we recommend that you add it onto a future order, doing so will save on the postage costs which are charged for each new order.
If your order has not yet shipped, please call us on 01924 496111 for the quickest result, if you are unable to do so or the phone lines are closed please email us via the Contact Form. If your order is already in transit we are unable to cancel the order, please wait for your order to be delivered before initiating the return via the Returns Portal.
PLEASE NOTE - that you will be liable for a return transportation charge. To find out more about returns, please Click Here
In some instances there may be stock constraints on certain items or items may no longer be available. We aim to inform you as soon as possible of any delays or unexpected changes via a phone call and email.
Please make sure that the email address on your order is correct and that the email has not been directed to a spam folder.
If you haven't recieved these you can always call us on 01924 496111, we can always double check this for you.