Order Status

ASH MEMBERS

SIGN IN. The first step is to sign in to your account on autosiliconehoses.com. Tapping the button below will take you directly to your orders page once you've signed in.
LOCATE YOUR ORDER NUMBER. To locate the order you will be required to know the full order number, this can be found by viewing this on your account or also looking at the confirmation email sent at the time of ordering.
VIEW YOUR ORDER. Select the order you are wanting to know the status on, this shall show the current status in the table. Alternatively you can click "View Order" for more information in regards to the order, if your order has been shipped you can view the "Order Shipments" tab and can track the order.

GUESTS

LOCATE YOUR ORDER INFORMATION. To get the status you will be required to provide your order number along with the billing last name and email that was used at the time of creating the order.
VIEW YOUR ORDER. All the order information will then show, if your order has been shipped you can view the "Order Shipments" tab and can track the order.

STORE

As soon as the order has been placed it is ready for collcetion, simply come down to our shop with your order number.

LOCATE YOUR ORDER NUMBER. You'll be required to provide your order number when in store. You can find your order number on any of the emails we sent you about the order.
COME TO STORE. Come down to our store, the address is Unit 3 Holmebank Business Park, Station Road, Mirfield, West Yorkshire, WF14 8NA

frequently asked questions

q: When will I recieve my order?

We offer a number of different shipping and delivery options. Requirements and cut off times may vary depending on your region so please check the specific requirements for your region carefully. For more information please see our Shipping & Delivery page

q: How do I know my order has been accepted?

Once your order has reached ASH you will receive an email notification confirming your order details and containing payment instructions if you are paying by bank transfer or cash. When your payment has been received we will send you another email to confirm that your order will now be processed and advising you of estimated availability and delivery times.

q: Can I change my order?

Once an order is submitted we are unable to change any of the details.

If you want to add a further item to your order, we recommend that you add it onto a future order, doing so will save on the postage costs which are charged for each new order.

q: I want to cancel my order?

If your order has not yet shipped, please call us on 01924 496111 for the quickest result, if you are unable to do so or the phone lines are closed please email us via the Contact Form. If your order is already in transit we are unable to cancel the order, please wait for your order to be delivered before initiating the return via the Returns Portal.
PLEASE NOTE - that you will be liable for a return transportation charge. To find out more about returns, please Click Here

q: What happens if ASH need to make changes to my order?

In some instances there may be stock constraints on certain items or items may no longer be available. We aim to inform you as soon as possible of any delays or unexpected changes via a phone call and email.

q: I have not received my order acknowledgement or dispatch notification email?

Please make sure that the email address on your order is correct and that the email has not been directed to a spam folder.
If you haven't recieved these you can always call us on 01924 496111, we can always double check this for you.