Returns

We are sorry to hear that you are returning an item. However, we understand that from time to time this will happen. Before returning an item please read our questions below to make sure that you return meets our return criteria.

ASH MEMBERS

SIGN IN. The first step is to sign in to your account on autosiliconehoses.com. Tapping the button below will take you directly to your returns page once you've signed in.
SELECT THE ITEMS TO RETURN.Select the order you would like to return and the items you would like to return. Here you will be required to let us know how many items are been returned and the reason for the return
SUBMIT THE RETURN. Provide any additional information/pictures that you think will help us with the return process. Agree to our return policy and then hit the "Submit Request" button.
PRINT YOUR LABEL. As soon as you submit your return, we'll automatically email you a returns slip, put this in your return package.
SEND IT BACK. Pack your items in a delivery box/bag, print a tracked returns label (we recomend the courier Hermes), and get this sent back to us.

GUESTS

LOCATE YOUR ORDER NUMBER & EMAIL. To start a return you will be required to provide your order number along with the email that was used at the time of creating the order.
SELECT THE ITEMS TO RETURN. Select the order you would like to return and the items you would like to return. Here you will be required to let us know how many items are been returned and the reason for the return
SUBMIT THE RETURN. Provide any additional information/pictures that you think will help us with the return process. Agree to our return policy and then hit the "Submit Request" button.
PRINT YOUR LABEL. As soon as you submit your return, we'll automatically email you a returns slip, put this in your return package.
SEND IT BACK. Pack your items in a delivery box/bag, print a tracked returns label (we recomend the courier Hermes), and get this sent back to us.

STORE

If the item was purchased in store, you are more than welcome to come back to return the item. Please make sure your item in the same condition this was purchased in.

LOCATE YOUR ORDER NUMBER. You'll be required to provide your order number along with your items when returning them in a store. You can find your order number on any of the emails we sent you about the order.
BRING THE ITEM/S INTO STORE. Come down to our store, the address is Unit 3 Holmebank Business Park, Station Road, Mirfield, West Yorkshire, WF14 8NA
HAVE YOUR ORDER NUMBER READY. When at the store to make your return, please have your ID, original payment method and order number readily available. We will need your order number to process your return.

frequently asked questions

q: How long do I have to return a product?

You have 30 days to return a product this is from the date of purchase

q: When will I get my refund?

Within 3 – 5 working days of receiving the items we will issue a refund to your original form of payment.

q: I'VE RECIEVED MY ORDER AND ITS WRONG?

We're sorry to hear that, any descripencies of orders must be reported within 3 working days of the delivery date. All orders will come with a packing slip, please send us a picture of this along with your order number and a list of missing/incorrect items.

We shall fund a return for any items sent incorrectly, a Hermes pre paid label shall be provided, if you send the item back without us agreeing to this, the return postage shall NOT be refunded.

q: Which products can't be returned?

We are unable to accept returns on the following items (unless faulty or not as described)

- Products you recieved over 30 days ago

- Products that have been opened, unsealed or used

- Products or packaging in poor condition

- Custom made products (This would include Alloy Joiners, Alloy Connector & Silicone Couplers as these are made specifically for each order and are classed as a 'tailor-made' product)

q: What delivery service can I use to return my order?

If you are funding the return the courier you use to deliver this is completely down to yourself. We recommend the courier Hermes as we have good experience with those. If we are paying for the return, we shall be providing a Hermes label, this we are unable to change.

We ALWAYS recommend returning a product using a tracked service.

q: How do I return defective/faulty items?

We stand behind all of our products. If your item is defective or faulty and it's been less than 30 days since your purchase, simply choose one of the options above to return the item. Make sure you attach pictures to show the defect/fault.